Nataliia Zhorniak, Maryana Havran, Olena Barabash, Anna Shayner, Oksana Bilyk


The article deals with tourism and hospitality managers’ professional training in Canada. The authors analyse the scientific and pedagogical literature which highlights different aspects of the problem of multicultural component in the system of professional training of tourism and hospitality managers. The research methodology comprises theoretical and applied methods (bibliographical method, analysis and systematisation, content analysis, statistical analysis, synthesis and comparative analysis, mathematical method). The development of tourism and hospitality managers’ professional training is outlined and the emergence of the need for its multicultural component formation is specified. The analysis of tourism occupational standards made it possible to distinguish the knowledge, skills and professional values of tourism and hospitality managers. The formation of the multicultural component, the content, objectives, and priorities of multicultural training are based on three main principles of multicultural education: accessibility, equal opportunities, diversity. The article describes the theoretical and applied elements of multicultural component formation as well as basic forms of organisation: the development of special courses, including additional content elements in curricula and academic programmes, the use of innovative forms and methods of training. The proposals for possible ways to adapt Canadian tourism and hospitality managers’ professional training experience in Ukraine are developed.


multicultural component; multicultural component formation; professional training of tourism and hospitality managers; university; Canada

Full Text:



Allport, G. (1963). Pattern and Growth in Personality (New edition). TX, USA: Harcout College Publishers.

Banks, J. (1995). Curriculum Guidelines for Multicultural Education In F. Schultz (Ed.), Multicultural Education: The Annual Edition Series (pp. 112–126). Guilford; Connecticut, USA: The Dushkin Publishing Group.

Banks, J. A. (2010). Multicultural education: Characteristics and goals In J. A. Banks, & C. A. M. Banks (Eds.), Multicultural Education: Issues and Perspectives, (7th ed.) (pp. 3–32). Hoboken, USA: John Wiley and Sons, Inc.

Bethal, Ph. (1983). Gestalt and the Wisdom of the Kahunas. California, USA: DeVorss & Company, Marine Del Rey.

Colarusso, D. (2009). Teaching English in the Global Age: Cultural Conversations (Doctoral dissertation). Retrieved January, 15, 2018 from

Cross, W. (1991). Shades of Black: Diversity in African American Identity. Philadelphia, USA: Temple University Press.

Havran, M., Zhorniak, N. (2014). Polikulturnyi aspect profesiinoi pidhotovky vyshchykh navchalnykh zakladiv Kanady i Polshchi [Multicultural aspect of training in higher educational institutions in Canada and Ukraine]. Studies in Comparative Education, 4(22), 85-90.

Helms, J. E. (1990). Black and White Racial Identity Attitudes: Theory, Research, and Practice. Westport, CT, USA: Greenwood Press.

Grobelna A. (2015). Intercultural Challenges Facing the Hospitality Industry. Implications for Education and Hospitality Management. Journal of Intercultural Management, 7(3), 101–117.

MacLaurin, D. (2008). Tourism education in Canada. Journal of Teaching in Travel & Tourism, 5(1-2), 1–25.

Manoharan, A. & Singal M. (2017). A systematic literature review of research on diversity and diversity management in the hospitality literature. International Journal of Hospitality Management, 66, 77–91.

Martin, T. (2012). Human Resource Module of the Tourism Satellite Account. Ottawa, Canada: Statistics Canada.

McLuhan, M. (1989). The Global Village: Transformation in the World Life and Media in the 21st Century. NY, USA: Oxford University Press.

Hossain, Md. M., & Aydin, H. (2011). A Web 2.0-based collaborative model for multicultural education. Multicultural Education & Technology Journal, 5(2), 116–128.

Mukan, N., Kravets, S., & Khamulyak, N. (2016). The analysis of content and operational components of public school teachers’ continuing professional development in Great Britain, Canada, the USA. Comparative Professional Pedagogy, 6(2), 26–32.

Orton, L. (2001). A New Understanding of Postsecondary Education in Canada. A Discussion Paper. Ottawa: Statistics Canada.

Percival, J. C., Cozzarin, B. P., & Formaneck, S. D. (2013). Return on investment for workplace training: the Canadian experience. International Journal of Training and Development, 17(1), 20–32.

Raymond, E. M., & Hall C. M. (2008). The Development of cross-cultural (mis)understanding through volunteer tourism. Journal of Sustainable Tourism, 16(5), 530–543.

Tourism Industry Association of Canada and Vise Canada. The Canadian Tourism Industry. (2012). A Special Report. Retrieved January, 15, 2018, from

World Travel & Tourism Council (WTTC), (2017). Retrieved January, 15, 2018, from

Zagonari, F. (2009). Balancing tourism education and training. International Journal of Hospitality Management, 28, 2–9.

Copyright (c) 2018 Nataliia Zhorniak, Maryana Havran, Olena Barabash, Anna Shayner, Oksana Bilyk

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

ISSN 2410-8286 (Online), ISSN 2409-3351 (Print)